1. Who We Are

Soul Truth Collective LLC operates the Soul Truth Collective website, online store, programs, digital offerings, and related services.

For purposes of applicable data protection laws, Soul Truth Collective LLC is the data controller responsible for personal information described in this Privacy Notice unless otherwise stated.

2. Information We Collect

The personal information we collect depends on how you interact with Soul Truth Collective.

Information You Provide to Us

We may collect information such as:

• Name
• Email address
• Telephone number
• Billing and shipping address
• Account login information
• Order and purchase history
• Products, programs, subscriptions, or services you purchase
• Communications you send to us
• Customer service requests
• Program registrations
• Preferences and interests you choose to share with us
• Reviews, testimonials, survey responses, or other content you voluntarily provide
• Marketing and communication preferences

When you make a purchase, payment information may be collected and processed by our payment providers. We generally do not directly store complete payment card numbers.

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• Date and time of visits
• Website interactions
• Cookie identifiers
• Approximate location derived from your IP address
• Analytics and performance information

This information may be collected through cookies, pixels, analytics technologies, server logs, and similar technologies.

3. How We Use Your Information

We may use personal information to:

• Create and manage your Soul Truth Collective account
• Process and fulfill purchases and orders
• Process payments
• Arrange shipping and delivery
• Provide programs, subscriptions, digital content, and services
• Communicate with you about your account or purchases
• Provide customer service
• Respond to questions and requests
• Send administrative or service-related communications
• Send marketing communications when permitted by law
• Personalize your experience
• Understand how our website and offerings are used
• Improve our website, products, programs, and customer experience
• Maintain website functionality and security
• Detect or prevent fraud, abuse, and unauthorized activity
• Maintain appropriate business and financial records
• Comply with legal and regulatory requirements
• Establish, exercise, or defend legal claims

We do not use your personal information for purposes that are incompatible with the purposes described in this Notice unless permitted or required by law.

4. Legal Bases for Processing Information in the EU/EEA and UK

Where the GDPR or similar European privacy legislation applies, we process personal information only when we have a lawful basis to do so.

Performance of a Contract. We process information when necessary to provide products, programs, memberships, subscriptions, or services you have requested or purchased.

Consent. We may process information when you have affirmatively given us permission, including certain marketing communications and non-essential cookies where consent is required.

You may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before consent was withdrawn.

Legitimate Interests. We may process information when reasonably necessary for legitimate business purposes, such as improving our services, securing our website, preventing fraud, providing customer support, and operating our business, provided those interests are not overridden by your fundamental rights and freedoms.

Legal Obligations. We may process or retain information when necessary to comply with applicable laws, tax requirements, accounting requirements, court orders, or other legal obligations.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, improve performance, and, where applicable, support marketing.

Some cookies are necessary for the website to function properly. Other cookies, including analytics or advertising cookies, may be optional.

Where required by applicable law, including in the European Economic Area and United Kingdom, we will request consent before placing non-essential cookies on your device.

You may manage your cookie choices through our cookie consent tools when available and through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

6. Email and Marketing Communications

If you choose to receive marketing communications from Soul Truth Collective, we may use your contact information to send information about products, programs, events, education, promotions, and other Soul Truth Collective offerings.

You may unsubscribe from marketing emails at any time by using the unsubscribe link contained in the email or by contacting us at [email protected] .

Unsubscribing from marketing does not prevent us from sending necessary transactional or administrative communications relating to your account, orders, purchases, or services.

7. How We Share Information

We may disclose personal information to trusted service providers that help us operate Soul Truth Collective, including providers involved in:

• Website hosting and technology
• E-commerce services
• Payment processing
• Order fulfillment and shipping
• Email and communication services
• Customer support
• Analytics
• Website security
• Accounting and professional services

Our website operates using the nopCommerce e-commerce platform and may use additional technology providers and integrations to deliver website and commerce functionality.

These providers may process information only as necessary to provide services to us and subject to applicable contractual and legal requirements.

We may also disclose information when reasonably necessary to:

• Comply with applicable law
• Respond to lawful government or court requests
• Protect the rights, safety, or property of Soul Truth Collective, our customers, or others
• Investigate fraud or security concerns
• Enforce our agreements
• Establish, exercise, or defend legal claims

If Soul Truth Collective is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

8. Sale or Sharing of Personal Information

Soul Truth Collective does not sell personal information in the traditional sense of exchanging customer information for money.

Certain privacy laws use broader definitions of “sale,” “sharing,” or “targeted advertising” that may include some uses of cookies, analytics technologies, or advertising technologies.

Where applicable law gives you the right to opt out of such processing, we will provide an appropriate method for exercising that right.

We do not knowingly sell or share personal information of children for targeted advertising.

9. International Data Transfers

Soul Truth Collective LLC is based in the United States.

If you live in the European Economic Area, United Kingdom, Switzerland, or another country outside the United States, your information may be transferred to and processed in the United States or other countries where our service providers operate.

Those countries may have data protection laws that differ from those in your country.

Where required by law, we use appropriate safeguards for international transfers of personal information, which may include contractual protections such as approved Standard Contractual Clauses, adequacy mechanisms, or other legally recognized safeguards.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining appropriate business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.

Retention periods may vary depending on the type of information and applicable legal requirements.

When information is no longer necessary, we take reasonable steps to delete, anonymize, or securely dispose of it.

11. Account Deletion and the Right to Erasure

You may request deletion of your Soul Truth Collective account and associated personal information at any time by contacting [email protected] .

When we receive a valid deletion request, we will delete or anonymize personal information associated with your account unless we are legally required or otherwise legally permitted to retain particular information.

For example, certain transaction, accounting, tax, fraud-prevention, or legal records may need to be retained after an account is deleted.

Information retained for these purposes will no longer be used for unrelated purposes and will be retained only for as long as necessary.

We may need to verify your identity before processing a deletion or other privacy request.

12. Your GDPR and European Privacy Rights

If you are located in the European Economic Area or another jurisdiction providing similar rights, you may have the right to:

• Access your personal information.
• Correct inaccurate or incomplete personal information.
• Request erasure of your personal information where provided by law.
• Restrict processing in certain circumstances.
• Data portability for certain personal information.
• Object to certain processing based on legitimate interests.
• Object to direct marketing at any time.
• Withdraw consent where processing is based on consent.
• Exercise applicable rights regarding decisions based solely on automated processing that produce legal or similarly significant effects.

To exercise any of these rights, contact [email protected] .

We will respond to valid privacy requests within the timeframe required by applicable law. We may request reasonable information necessary to verify your identity.

You also have the right to lodge a complaint with the data protection authority in the country where you live, work, or believe an infringement occurred.

13. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state law, which may include rights to:

• Know or access personal information
• Correct inaccurate information
• Delete personal information
• Obtain a portable copy of certain information
• Opt out of certain sales, sharing, targeted advertising, or profiling
• Appeal certain decisions concerning privacy requests

The exact rights available depend on your state and whether the applicable law applies to Soul Truth Collective.

You may submit a privacy request by contacting [email protected] .

We will not discriminate against you for exercising applicable privacy rights.

14. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or data storage system can be guaranteed to be completely secure.

You are responsible for maintaining the confidentiality of your account credentials and should contact us if you believe your account has been accessed without authorization.

15. Children's Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information online from children under 13 without appropriate authorization.

Where applicable laws impose a higher minimum age for consent to online data processing, including certain circumstances involving children in the European Union, we will comply with those requirements.

If you believe a child has provided personal information to us improperly, please contact [email protected] , and we will take appropriate steps to address the information.

16. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, social media platforms, payment providers, or other services.

Their privacy practices are governed by their own policies, and Soul Truth Collective is not responsible for the privacy practices of third parties that we do not control.

We encourage you to review their privacy notices before providing personal information.

17. Sensitive Personal Information

Please do not send us sensitive personal information unless it is reasonably necessary for a particular Soul Truth Collective service and we have requested it.

Certain information, including health information, religious or philosophical beliefs, biometric information, and other categories identified by applicable law, may receive heightened legal protection.

Where we intentionally collect sensitive personal information, we will process it only as permitted by applicable law and obtain explicit consent where required.

18. Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in our business, technology, services, or legal requirements.

When we make changes, we will post the revised Privacy Notice on our website and update the effective date at the top of this Notice.

If changes materially affect how we use personal information, we will provide additional notice when required by law.

19. Contact Us

Questions, concerns, requests to access your information, or requests to delete your account or personal information may be directed to:

For privacy requests, please include enough information for us to identify your account and understand the nature of your request. We may request additional information when reasonably necessary to verify your identity and protect your information from unauthorized requests.